Frequently Asked Questions
Everything you need to know about shopping at Thunderkraft
What are the shipping costs and delivery times?
We offer fast shipping worldwide. Delivery times vary by location, typically ranging from 1-3 business days within the EU and 5-10 business days for international orders. Shipping costs are calculated at checkout based on your destination.
What is your return policy?
You can return any unused item in its original packaging within 30 days of receipt. Once we receive and inspect the item, we will process your refund to the original payment method.
Which payment methods do you accept?
Thunderkraft accepts a wide range of secure payment options, including Visa, Mastercard, American Express, PayPal, Apple Pay, and various local payment methods like iDEAL and Bancontact.
How can I track my order?
As soon as your order is dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey in real-time.
Are the products covered by a warranty?
Yes, all products purchased through Thunderkraft come with a minimum two-year warranty against manufacturing defects. Some specific brands may offer extended warranty periods.
Do you offer international shipping?
Yes, we ship to almost every country globally. Please note that for orders outside the European Union, additional customs duties or import taxes may apply depending on your local regulations.